The Good Neighbour App was developed in association with Saint Mary’s University and Happy Community Project Limited. We are all about real conversations with real people. Questions? Give us a call at (+1) 902-830-6569. We will get back to you within 24hours 8 to 4 Eastern Time.
HAPPY COMMUNITY PROJECT LIMITED
Last updated: February 7, 2023
We are Happy Community Project Limited (“Happy Community” or “we”). Your privacy is important to us. This Policy describes:
the types of information we may collect or that app users (“you”) may provide when you purchase, download, install, register with, access or use the Good Neighbour App (the “App”); and
our practices for collecting, using, maintaining, protecting, and disclosing that information.
We also want to let you know about what rights you have to your personal information, and how to contact us if you have any questions.
We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.
Personal information means information about an identifiable individual, or information, that in combination with other, readily available information, may be used to identify an individual.. Examples of personal information include your email address, your name, or certain information about how you use your Happy Community through the App.
This policy applies only to information we collect in this App and in email, text, and other electronic communications sent through or in connection with this App.
If you have any questions relating to the collection, use or disclosure of your personal information, or about our privacy practices in general, contact us at firstname.lastname@example.org .
The Personal Information We Collect and How We Collect It
Our collection of personal information is limited to what is reasonable under the circumstances, and your information will be used only for the purpose for which it was collected, or when it is required or permitted by law.
Below is a detailed description of the kinds of information we collect, and the purposes for which it is collected:
Information You Provide to Us
When you download, register with, or use this App, we may collect the following information:
Login Information. We may ask you to provide information by filling in forms in the App. This includes information you provide when creating your account and your user profile in the App. While only your email address and a password are required to open an account and create a user profile, additional information allows us to customize App features for you. We may also ask you for information when you report a problem with the App.
Personal information that we can reasonably use to directly or indirectly identify you, such as your name, address, email address, telephone number, or any other identifier we may use to contact you.
Non-personal information that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as statistical or aggregated information. We may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific app feature.
Records and copies of your correspondence, including email addresses and phone numbers, if you contact us.
Technical information, including your device type, time zone setting, and usage details.
You may also provide information for publication or display (“posted”) on areas of the App available to third parties (collectively, “User Contributions”). You post and transmit your User Contributions to others at your own risk. Please be aware that no security measures are perfect. We cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we do not guarantee that unauthorized persons will not view your User Contributions.
Automatic Information Collection and Tracking Technologies
When you download, access, and use the App, it may automatically collect:
Usage details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, details of transactions you carry out through the app, and other communication data and the resources that you access and use on or through the App.
Device information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, and the device’s telephone number.
Stored information and files. The App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips.
Location information. This App does not collect real-time information about the location of your device.
The technologies we use for this automatic data collection may include:
Web beacons. Pages of the App may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).
The information we collect automatically is statistical information and may include personal information. We may maintain it or associate it with personal information that you provide to us. If you do not want us to collect this information, please do not download the App or delete it from your device.
Third-Party Information Collection
When you use the App or its content, certain third parties collect information about you or your device. These third parties may include:
Your mobile device manufacturer.
Your mobile service provider.
How We Use Your Information
We may use information that is derived from personal information, but has been de-identified, for any purpose and as permitted by law. These purposes can include how our users use our App, and to develop new products and services.
In addition to the uses explained above, we use personal information that we collect about you or that you provide to us to:
provide you with the App and its contents.
provide you with information, products or services that you request from us.
fulfill the purposes for which you provided it or that were described when it was collected or any other purpose for which you provide it.
carry out our obligations and enforce our rights in any contracts with you, including for billing and collection or to comply with legal requirements.
notify you when App updates are available, and of changes to any products or services we offer or provide though the App.
include you in our e-mailing list to suggest ideas for using the App, inviting you to events and share other information (you can unsubscribe from this e-mail list at anytime).
improve our App, products or services, or customer relationships and experiences.
allow you to participate in interactive features, “non-social” social media, or other features on our App.
fulfil any other purpose, with your consent.
Usage information that we collect helps us to improve our App and to deliver a better and more personalized experience, including by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our App according to your individual interests.
Speed up your searches.
Recognize you when you use the App.
Sharing and disclosure of information
Security of information
We take reasonable, industry standard precautions to maintain the confidentiality and security of personal information so that it is not disclosed to anyone who is not authorized to receive it, unless required by law or as otherwise set forth herein.
The safety and security of your information also depends on you. You are responsible for keeping your password to your account confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the Internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any App privacy settings or security measures.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize or aggregate your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
Access to personal information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.
You can review and change your personal information by logging into the App and visiting your account profile page, and editing as required. If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at [insert email address] to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Transfers of Personal Information
We may transfer personal information that we collect or that you provide us to contractors, service providers, and other third parties we use to support the App (such as analytics providers that assist us with App improvement and optimization) and who are contractually obligated to keep personal information confidential, to use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
We may process, store, and transfer your personal information in and to other countries with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information. Whenever we engage a service provider, we require that its privacy and security standards comply with this policy and applicable Canadian laws.
Withdrawing Your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at email@example.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service, or all functions of the App. We will explain the impact to you at the time to help you make your decision.
Children Under the Age of 13
Our App is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the App. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the App. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Contact Information and Challenging Compliance